Shipping policy

Most orders received before 1PM PST will ship the same day, provided the product ordered is in stock and does not require custom modifications.
 
 Most orders received after 1:00 PM PST will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or major holidays except by prior arrangement. Therefore, we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by GuldstrandPRO or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 GuldstrandPRO recommends UPS or FedEx shipping options inside of the United States.
GuldstrandPRO offers insurance coverage on all packages shipped via UPS or FedEx for up to 100$. If additional insurance is required, don't hesitate to contact us with your order number before shipping. In the event of loss or damage, GuldstrandPRO will replace or refund your purchase up to the insured amount.


Order Cancellations:
Orders may be canceled if the order has not been processed or any material has been cut to length. However, once the order has been invoiced, we are not able to cancel the order.

INTERNATIONAL SHIPPING:

All international orders are sent out with the buyer paying the import duties and taxes

Please consider that USPS Priority/Express Mail offers little to no tracking outside the United States when choosing your international shipping options.
USPS shipping services do not carry insurance once the package leaves the United States.
If, for any reason, your parcel is held up in customs, lost, or damaged in transit, we will not be able to refund or replace your purchase.

We HIGHLY recommend using UPS, FedEx or DHL for your international shipping. When using UPS, FedEx or DHL, you are covered 100 %, and the package is fully trackable from GuldstrandPRO to your destination.
GuldstrandPRO's default international shipping option is DHL. Please understand you are sending this at your own risk, and P is not responsible for damage, loss, or customs delay's once the package leaves the United States.
GuldstrandPRO's shipping charges are for the package's shipping only and do not include customs or duties imposed by your country's customs agency.

Duties/Brokerage Fees:

Shipping charges do not include duties, import, and brokerage fees assessed by any foreign country or courier. Please keep these potential fees in mind when choosing your shipping option.

Package Refusal:

Any package refusal due to the failure or unwillingness to pay brokerage and import duties will be charged up to 150% of the original shipping fee due to the costs incurred by package refusal.

Backordered Items:

If an item is out of stock at the time of order, we will contact you to give the following choices:

  1. Hold the order and ship complete.
  2. Partial shipment additional shipping fees will be assessed for each back order shipment.